Office Hours: Effective immediately, the office is closed to tenants and members of the public.  If you have any written documentation to provide to us, please do NOT mail it or drop it off.  Please take a picture / scan and e-mail (info@nepeanhousing.ca) or scan and fax (613-823-8453).  If you call us (613-823-8452) and we don’t answer immediately, leave a message – ONE message only, please.  You can also e-mail us.

info@nepeanhousing.ca

 

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For all maintenance requests other than emergencies, please call the office to have a work order prepared or submit a request below.  Nepean Housing strives for excellence when responding to and completing service requests. On occasion, delays in service may occur if an external contractor is required, or if we are unable to access your home in a timely fashion, or in the event of a high priority emergency.

 

Emergency Maintenance

During non-business hours and on weekends, Emergency Maintenance is available by calling 613-823-8452, extension 3. Please speak slowly and leave a clear message with the time, address and a phone number where you can be reached easily. Call this number only in a serious emergency such as a flood, power failure to the whole unit, elevator breakdown,  no heat, or when someone’s safety is at immediate risk. Remember to speak slowly & clearly.  Should the issue not be deemed a legitimate emergency, you could be charged for our time.

 

Notice of Entry

Our protocol requires that at least 24 hours notice is provided before we enter your home to do repairs or conduct an inspection, unless it is an emergency situation or you have given us permission ahead of time.  All repairs will be done during business hours, 8:00 a.m. and 4:00 p.m., Monday through Friday

 

Unit inspections occur annually and we will send out notices of the inspection schedule before we come into your home to perform inspections.

Maintenance Request Form (Non-Emergency)

 

Use this form to request routine maintenance to your residence. All form fields are required. If your request is made outside of regular work hours (8:30 a.m. to noon, 1:45 p.m. to 4:30 p.m., 4:00 p.m. in July & August) and is urgent – for example, no heat, flood, locks broken – please call us at 613-823-8452 ext. 3.  If you leave a message, please clearly state your name, address, description of the problem, and indicate whether we can enter if no one is home. 

 

Unless it is an emergency or we have provided 24 hours’ notice to you, we will not enter unless you give permission, which means that your work will not be performed as quickly as you or we want. 

 

Work is also prioritized, so a ripped screen will take longer to repair than a blocked toilet.  Work required as a result of resident action is subject to service charges.

 
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