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IMPORTANT PHONE NUMBERS

Mail Box Key Info (Canada Post)

1-800-267-1177

Enbridge Gas

1-877-362-7434

Hydro Ottawa

613-738-6400

24-hour Emergency Maintenance

613-823-8452 ext. 3

Fire, police, ambulance

911

Ottawa By-Law

311

City of Ottawa

311

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FREQUENTLY ASKED QUESTIONS

What is considered a maintenance emergency and who do I contact?

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I need a repair. Do I need to be home to obtain service?

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Can I make changes to my home? 

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I want to move. What do I have to do? 

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What do I do if I have lost the keys to my unit? 

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Can I change the locks to my residence? 

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Where can I park? 

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How do I obtain my mailbox key?

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When is garbage day? 

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What do I need to know if I have a pet?

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How do I pay my rent? 

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Do I require insurance?

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We acknowledge the Anishnabek Territory on which we gather. This is the traditional unceded territory of the Algonquin Nation. The Algonquin peoples have lived on this land for millennia. Their culture and presence have nurtured and continue to nurture this land. We are grateful to have the opportunity to be present in this Territory. Nepean Housing honors the peoples and land of the Anishinabe Algonquin Nation. Nepean Housing honours all First Nations, Inuit and Metis Peoples and their valuable past, present and future contributions to this land.

© NEPEAN HOUSING CORPORATION 2024

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